Commitment to customers

Commitment to customers

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Specific customer requirements are determined at the Contract Review Stage with information relating to customers and products gathered from:

  • Face to face meetings with customers.
  • Sales and management contact by telephone.
  • Customer and Product Websites.
  • Comments and actions from customer complaints, market research.
  • This information is discussed at Management Meetings with the aim of enhancing customer satisfaction and bringing more business to the company.
  • Customer feedback is discussed at our Management Review on an annual basis.